News

Customer Rebate Update11th March 2021


News

COVID–19 – update (23rd April 2021)

We are open for business as normal subject to respecting personal space and good hygiene.

Gas Emergencies

Your safety is our priority. If you smell gas or need to report an emergency, call our Freephone number 24 hours a day on 0808 1624 444.

Meter Reading

We are reading meters again as normal subject to respecting personal space and good hygiene. If you would like to send us your reading, you can read your meter and submit it via our website or send us a picture with the account number to customerservice@i-e-g.com If you’ve signed up for e-billing you can also supply your meter reading by logging onto the e-billing portal.

Home Visits

We are undertaking home visits for new boiler installations, servicing and repairs subject to respecting personal space and good hygiene. We are continuing to ask customers questions in advance of any visit about the presence of any isolation symptoms affecting themselves and/or their families when booking home visits. The questions are essential in ensuring the health and safety of our customers, employees and wider community.

Gas cylinder and mini-bulk tank deliveries

Gas cylinder and mini-bulk tank deliveries are operating as normal for all our LPG customers.

Our Office

Our customer reception in Murdoch House is now fully open for business. We are ensuring good hygiene practices and encouraging customers to respect personal space for the safety of our customers and staff. You can also contact us by phone on 644444, send us a message to customerservice@i-e-g.com or via our website at manxgas.com or via Facebook messenger.

Payments

Payments can be made 24 hours a day through our website or via our secure automated payment line, alternatively payments can be made Monday to Friday over the phone by calling one of our customer support agents or through the Isle of Man Post Office counter service.

Thank you for your continued cooperation and understanding.

If you have concerns about your essential supply of gas, please get in touch. Stay Safe!

News

Update regarding gas tariff negotiations16/10/2020

Manx Gas today confirmed that it has reached an agreement with the Isle of Man Government on a proposed new gas tariff. The proposed deal will now be discussed in Tynwald next week.

Under the proposal, natural gas domestic and small business customers would get an average refund of £93 on their 2020 bill, a cut of 13.7%. There would also be the same reduction in tariff for 2021. The deal also meets all of the recommendations made in the GRRC report.

If the deal is approved by Tynwald, average household bills should fall from £680 a year to £587.

Manx Gas Chief Executive David Cruddace said:

“This is good news for customers. Gas prices on the Isle of Man are already lower than those charged by the island’s electricity company and if this deal is approved they will be even lower. The new pricing arrangements will ensure that the customers get a refund now, the best possible deal in 2021, and competitive pricing in years to come.”