Customer Rebate Update11th March 2021


COVID–19 – update (2nd March 2021)

In order to protect our customers and staff, we have closed our office and where possible, we are working remotely.

Gas Emergencies

Your safety is our priority. If you smell gas or need to report an emergency, call our Freephone number 24 hours a day on 0808 1624 444.

Meter Reading

We will continue to read meters located outside in external boxes but for the safety of our customers and colleagues, we will no longer be reading meters located inside.

If you would like to send us your reading, you can read your meter and submit it via the website or send us a picture with your customer account number to You can also supply your meter reading by logging onto the E-billing portal.

Home Visits

Some essential home visits may go ahead; however, an additional risk assessment will be carried out beforehand to ensure it is safe to do so for both the customer and our engineer.

Our Office

The safety of our customers and staff remain our main priority, therefore to minimise the risk of transmission of the infection, please DO NOT visit our office as we are closed. You can contact us by phoning 01624 644444, sending us a message via Facebook messenger, or submitting your query on the ‘Contact us’ tab.

We hope you understand why we have to do this at this difficult time and we thank you all for your cooperation and understanding.

If you have concerns about your essential supply of gas, please get in touch. Stay Safe!


Update regarding gas tariff negotiations16/10/2020

Manx Gas today confirmed that it has reached an agreement with the Isle of Man Government on a proposed new gas tariff. The proposed deal will now be discussed in Tynwald next week.

Under the proposal, natural gas domestic and small business customers would get an average refund of £93 on their 2020 bill, a cut of 13.7%. There would also be the same reduction in tariff for 2021. The deal also meets all of the recommendations made in the GRRC report.

If the deal is approved by Tynwald, average household bills should fall from £680 a year to £587.

Manx Gas Chief Executive David Cruddace said:

“This is good news for customers. Gas prices on the Isle of Man are already lower than those charged by the island’s electricity company and if this deal is approved they will be even lower. The new pricing arrangements will ensure that the customers get a refund now, the best possible deal in 2021, and competitive pricing in years to come.”